Joanna Ocasio | Chicago Hair Extensions

𝟒𝟖-𝐇𝐎𝐔𝐑 𝐂𝐀𝐍𝐂𝐄𝐋𝐋𝐀𝐓𝐈𝐎𝐍 𝐏𝐎𝐋𝐈𝐂𝐘 Your appointments and well-being are very important to me. I understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, I respectfully request at least 48-hour notice. • I require a credit card to hold your appointment. Cancellation fees will be charged to your card on file. • 𝐋𝐄𝐒𝐒 𝐓𝐇𝐀𝐍 𝟒𝟖-𝐇𝐎𝐔𝐑 𝐍𝐎𝐓𝐈𝐂𝐄 𝐖𝐈𝐋𝐋 𝐑𝐄𝐒𝐔𝐋𝐓 𝐈𝐍 𝐀 𝐂𝐇𝐀𝐑𝐆𝐄 𝐄𝐐𝐔𝐀𝐋 𝐓𝐎 𝟓𝟎% 𝐎𝐅 𝐑𝐄𝐒𝐄𝐑𝐕𝐄𝐃 𝐀𝐏𝐏𝐎𝐈𝐍𝐓𝐌𝐄𝐍𝐓𝐒 • 𝐒𝐀𝐌𝐄 𝐃𝐀𝐘 𝐂𝐀𝐍𝐂𝐄𝐋𝐋𝐀𝐓𝐈𝐎𝐍𝐒 𝐀𝐍𝐃 𝐍𝐎 𝐒𝐇𝐎𝐖𝐒 𝐖𝐈𝐋𝐋 𝐁𝐄 𝐂𝐇𝐀𝐑𝐆𝐄𝐃 𝟏𝟎𝟎% 𝐎𝐅 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 𝐀𝐌𝐎𝐔𝐍𝐓 • In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services. As a courtesy, I do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If I am unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure. 𝐋𝐀𝐓𝐄/𝐓𝐀𝐑𝐃𝐘 𝐏𝐎𝐋𝐈𝐂𝐘 I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc. I know first hand that it happens! However, your tardiness can affect the remainder of my day by delaying me for my clients who come in on time. For this reason, I have set some rules for such situations. Clients will generally be allowed a 10 minute grace period. After that, I will call or text to check in on you. If you are unable to make it in time, I may have to skip parts of the services in order to keep it in the time allotted for you. Please, always call if you think you might be late. I would rather know as early as possible so I can do my best to fit you in without upsetting the flow of the day. Again, please remember that your appointments are reserved for you & only you. These policies allow me the opportunity to let any clients waiting aware of any openings. I appreciate your business and compliance with our policies so much and hope to see you soon! 𝐆𝐔𝐀𝐑𝐀𝐍𝐓𝐄𝐄 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 As always, I want you to be 100% satisfied with your services. If you’re not satisfied, I ask that you contact me within 5 days of your appointment so that I may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.